Refund policy

Returns

Because each watch is made to order, we can only accept returns if the product is defective or incorrect. We do not offer change-of-mind refunds or exchanges.

To be eligible for a return:

  • The watch must be unused, in original condition, and in its original packaging

  • You must contact us within 7 days of delivery

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

To start a return, please contact us at Moderawatches@gmail.com with your order number, photos, and details of the defect. We’ll guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or isn’t what you ordered, contact us within 7 days of delivery. We’ll prioritize a quick replacement or refund at no extra cost.

Exceptions

  • No refunds for watches damaged due to water exposure, drops, or misuse

  • Custom or final sale items are not eligible for return unless defective